If you have just received merchandise that has either arrived damaged or needs to be exchanged please follow the following merchandise return instructions. Failure to follow the merchandise return procedures that follow may result in your package not being accepted for delivery to our warehouse.

1. Damaged Goods:

1. If you receive a shipment with damaged goods keep original box and all packing material in their original condition.
2. Notify us immediately within 3 working days on our toll free number (888-270-5882) and we will arrange for a UPS representative to view the damage goods and collect them for return to our warehouse.
3. We will send out replacement goods and pay freight costs.

1. Exchanges:

1. We have an open return policy, in that you can return the product within 14 days for any or no reason as long as it is still in the condition we shipped it out to you.  If you use or otherwise manipulate or change a product, such as trimming a hide, adding your own backing to a hide, putting any coloration, patching etc. on it on it for whatever reason, this will nullify our return policy. Special orders are not returnable.
2. If you attempt to return an item after the 14 day period, we will offer store credit for future purchases, or exchange if requested.  Refunds may not be offered after the 14 day period
3. Phone our toll free number (888-270-5882) and give your invoice # and date merchandise was received.
4. We will issue a return Authorization # that must be written on the outside of the box or the shipment will be refused.
5. Exchanges are to be sent at customers expense prepaid to the following address, and must be received before new merchandise is sent out:

The African Market
448-450 Hwy 395
Milford, CA 96121

Hide Cleaning Instructions

1. Stain Or General Dirt

• Vacuum (suction only) or shake out the hide regularly to remove dirt and grit
• Dry foam carpet or upholstery cleaner may be used to lift spot stains
• You may dampen the hide, do not soak it. If it is soaked, when it dries it will become wavy and lose its shape. At the tannery it is stretched over a board and tumbled to soften, so anytime it is drenched it eliminates this process.

2. Wine Et Cetera

• Use a dry foam carpet or upholstery cleaner.

3. Urine

• Lift with moisture and use a neutralizer to eliminate the odor.

International Orders

We welcome requests and inquiries from countries outside the US.  Wildlife products require inspection by US Department of Fish and Wildlife. The cost for this inspection ranges from $100.00 to $200.00.  International shipping is also expensive.  We recommend shipping via courier, such as UPS, FedEx or DHL for small shipments, or Air Cargo for large shipments.  We do not ship international orders via Postal Service.
Many countries also require special documentation for importing wildlife products into your country.  This documentation can take up to one month to process on our side before the shipment can be dispatched. We have found it impossible to speed up this process.
For these reasons we would request that you limit your international inquiries for any wildlife products to over US$1500.00, and respectfully request your patience in processing shipments.

Cowhides, Sculptures, Carvings, Tiki Bars, Cowhide furniture for the most part do not require special processing, but be aware that shipping charges may be higher than the value of the product purchased.

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